Select Page

Each 30-minute expert service, with the exception of on-site training, costs 25 x credits with a minimum x-credit price of 30 minutes per request (even if the service does not have an actual duration of 30 minutes). All requests for expert services must be planned in advance to allow Sencha and the client to establish amicable availability. Depending on the demand, Sencha can provide information on the measures needed for a specific expert service. Sencha may suspend the provision of services if the customer does not comply with its obligations under this Agreement. Sencha may terminate the Services if such failure persists thirty (30) days after Sencha`s written request to perform such obligations. Sencha may terminate the Agreement and all Services at any time if (i) Customer is found to be in breach of its software license restrictions under Customer`s License Agreement or (ii) Customer is in breach of this agreement or any other agreement with Sencha. . . .